Our Guarantee

Cold Packs is confident that our products will make a difference to you or your business and you will be very satisfied with our quality.

We will happily meet our obligations under The Australian Consumer Law if our products have been wrongly described, develop a fault or are not fit for the purpose described.

If you have changed your mind or are less than happy with your purchase for any reason, any unused, unworn items in original condition (including hangtags and original packaging) may be returned to us in Queensland, Australia for exchange or reasonable refund within 30 days of receipt. 

Please note all cooling product goods must be in saleable condition to be returned and shipping is not refundable on returns. We do not accept back change of mind returns where the item has been used.

We try to ensure all information on our website is accurate, if you are unsure of anything please don't hesitate to ask, and if we don't know the answer then we can check with our website developers.